Service Steady

Privacy Policy

Last updated: April 14, 2025

Effective Date: April 14, 2025

Service Steady ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us via our website, chat, phone, or text message.

1. Information We Collect

We may collect the following types of information:

  • Contact information — name, email address, phone number.
  • Service information — details about the services you are requesting or have received.
  • Communication data — records of chat, email, and SMS conversations.
  • Technical data — IP address, browser type, and pages visited.

2. How We Use Your Information

  • Respond to your inquiries and provide requested services.
  • Send appointment confirmations, reminders, and follow-up communications.
  • Send promotional and informational messages (with your consent where required).
  • Improve our website and customer service.
  • Comply with legal obligations.

3. SMS / Text Messaging

SMS Consent & Opt-InBy submitting your phone number through our website chat widget, you authorize Service Steady to send you text (SMS) messages regarding your inquiry, appointment confirmations, service updates, and follow-ups. Message frequency varies. Message and data rates may apply.

Types of SMS messages we may send:

  • Responses to inquiries submitted via our website chat.
  • Appointment confirmation and reminder messages.
  • Service completion and follow-up messages.
  • Promotional offers and service announcements (only with your consent).
How to Opt OutYou may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.
Need Help?Reply HELP to any of our text messages, or contact us directly at (203) 820-9060 or [email protected].

No sharing of SMS consent: Your phone number and SMS opt-in consent will not be sold, shared, or transferred to third parties for their own marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who assist our operations, and when required by law.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion at any time by contacting us.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings.

7. Your Privacy Rights

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of SMS and marketing communications at any time.

To exercise these rights, contact us at [email protected] or (203) 820-9060.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date.

10. Contact Us